How do I change the WiFi connection on my softener?
19 August 2021
Step 1: Go to settings on your myHarvey app, then scroll to WiFi and select ‘Change’.
Step 2: Follow the on-screen instructions. You will be asked to input your new WiFi username and password into the myHarvey app during this process.
Step 3: Your WiFi network will then be updated in the myHarvey app.
ArcCare
Can I select a specific date for the direct debit to be taken
Yes – you can do this when you set up you plan. First payment will be taken 15 days to 6 weeks after your installation...
ArcCare
What happens if my direct debit fails?
You will be contacted via email by GoCardless who will try 3 more times to collect the monthly payment. If all 4 attempt...

