What happens if my return is lost or damaged?
16 September 2024
If you suspect your return has become lost or damaged, we recommend first contacting the courier service that you used to return your items. We would also recommend sending your return via a tracked service
Loans and Hire agreements
Section 2: Loan customers only
When do repayments commence?
The first payment will be notified in the welcome letter which you will receive from the lender once the loan agreement ...
Loans and Hire agreements
Section 2: Loan customers only
How do I request the current balance of my loan at any time?
The lender will send you an Annual Statement on the first anniversary of the agreement start date and annually thereafte...
Loans and Hire agreements
Section 2: Loan customers only
What happens if I miss a payment?
If you don’t make the monthly repayments on time your credit rating and your ability to access credit in future may be...
Loans and Hire agreements
Section 2: Loan customers only
Can I make overpayments or repay the loan in full early?
Yes. You can make overpayments and repay early at any time. Contact the lender to increase the monthly payments or make ...
Loans and Hire agreements
Section 2: Loan customers only
What is meant by the total amount repayable?
This is the total amount you will repay over the term of the loan if you make all the repayments on time. It’s the tot...
Loans and Hire agreements
Section 2: Loan customers only
What does APR mean?
APR is an abbreviation of Annual Percentage Rate. The APR shows how much the loan will cost you in percentage terms per ...