When will I receive my refund/replacement product?
16 September 2024
We will endeavour to process your refund or replacement within 14 days of receiving your return in our warehouse (providing your returned items are eligible for return/refund). All refunds will be processed using the payment method used in the original purchase.
Refunds may take between 3 and 5 working days to appear in your account depending on your payment method or your bank or building society.
What happens if my return is lost or damaged?
If you suspect your return has become lost or damaged, we recommend first contacting the courier service that you used t...
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About Water Softeners
How much can I save using a water softener?
The amount you can save depends on where you are in the UK. However, based on our findings, we have estimated that you c...