Whose products do you offer?
14 January 2025
HWS acts as a credit broker arranging loans from third party lenders to finance water softeners and related products. HWS does not charge customers a fee for its credit broking services.
HWS also undertakes regulated consumer hire and is able to lease water softeners to domestic customers.
Loans and Hire agreements
Section 2: Loan customers only
When do repayments commence?
The first payment will be notified in the welcome letter which you will receive from the lender once the loan agreement ...
Loans and Hire agreements
Section 2: Loan customers only
How do I request the current balance of my loan at any time?
The lender will send you an Annual Statement on the first anniversary of the agreement start date and annually thereafte...
Loans and Hire agreements
Section 2: Loan customers only
What happens if I miss a payment?
If you don’t make the monthly repayments on time your credit rating and your ability to access credit in future may be...